I am an ANZ customer - yes I get around - and I spend my time emailing the CEO and the head of customer service about their $45 “honour” fees. One of my emails to them was even headed “you don’t live in my world”. Do ANZ and their agency really think consumers will be fooled by any of this?

Oh and I noticed when I was in NAB the other day - yes I really do get around - that the signs say LISTENERS (and tellers too). Mate that’s marketing genius. Does that make anyone else want to throw up? Sorry to be negative in this Year of the Tiger but really.